FAQ'S

What do I do if my order doesn't arrive?

Please allow 14 days before contacting us. If your order has not arrived after 14 days please get in touch with us at info@sarah-johnstone-photography.co.uk and we will help get the issue resolved.

 

How long does it normally take for my order to be dispatched?

We aim to get your order out within 2-3 days but during busy periods it may take a little bit longer. 

 

If I placed an order and it was a gift, Could you keep it off social media?

Of course we could, we would not want to ruin a surprise! Just leave a note on your order, contact us via E-Mail or message us via Facebook.

 

Can you personalise sublimation items?

All of the sublimation items e.g Beer steins, Cuddly toys, Mugs etc can be personalised with a name and/or short message of your choice, This is available to do on the website on some of our products but if there is something else you would like personalised please contact us and we will be more than happy to help.